What are my payment options?

Since we are working with all the major credit cards as well as PayPal you may choose to pay for the services online. Of course, there is also the option of paying in cash once the car is delivered. Should you go with cash, you’ll need to provide us with a small deposit, which largely depends on the distance of your shipment.

Is there a way to pay for the shipment in full using my credit card?

Of course, there is. In the event you wish to pay online and in full you may do it by simply choosing the regular price when you’re booking the order. Using this option, you’ll get to make a convenient single payment using just about any credit or debit card or PayPal.

What will it cost me to ship the vehicle?

The final price largely depends on a number of factors:

  • What kind of car you have: both its weight and its size
  • The condition of your vehicle: is it functional or not. Functional does imply that the engine will start and the vehicle will move on its own. If it’s not functional, it means that the engine will not start.
  • The kind of trailer you have: is it enclosed or open
  • Distance / mileage: the number of miles between the points A and B
  • Location of your transportation: countryside or city limits
  • Modified or not: lifted, lowered, racks on to, bigger tires and so forth
  • Seasonal offers: the supply and demand on different routes tend to change depending on the season

What are the payment options for my vehicle transport?

1. Cash price with a discount

If you are going to pay in cash, odds are, the truckers will be more willing to haul your car at a discounted price. However, in order to benefit from the given option, you will need to make a partial payment, a deposit of sorts once the order is placed. You will provide the remaining cash straight to the trucker once the car will be delivered to you – either in cash or by using a money order.
Why do you need a partial payment?
In order for our customer support operators to realize that the order was placed and the dispatch is ready to advance. The truckers are not going to accept any type of personal check or credit and debit cards once the car is loaded or delivered to you.

2. Standard price

Using this option, you are going to be able to pay for the order in full by using credit or debit card or via PayPal once you will schedule your shipment in the first place.
The overall benefits of standard price option:

  • Hassle-free payment – one-time thing
  • You will not have to pay at the time of pickup or delivery
  • You may choose to finance

In order to choose to finance, you will need to pick PayPal as your major payment method and select the “PayPal Credit” choice once you are logged in to PayPal. This is an option that is provided by PayPal, so it depends largely on its conditions and terms.

Other payment options

In case none of the other options are working for you, you may also go with the:

  • Wire transfer
  • ACH to a bank account
  • Deposit to a bank account

However, these choices are unavailable in case you are placing an order online, so you will need to arrange them via phone. Call us to make the most from the agreement.

For how long is a quoted price available?

The quote will be available for one week through the email that you’ll get once you will ask for a quote online.

What does the discounted cash price stand for?

Majority of truckers will choose cash and will be ready and willing to get the job done for a reduced price in the event they will get paid without having to wait for the money afterwards. You may also give them a check or provide them with cash via money order. However, it mustn’t be a personal check or any type of credit card. If you’ll go with the cash, you will get more information from us on whom you will need to give the money to.

Is car shipping subject to any kind of sales tax?

It is not. In fact, vehicle transportation is a tax-free service. The prices already include all the fees and you will not have to pay for any kind of concealed fees.

In the event I’m not entirely satisfied with the service, am I supposed to pay the trucker anyway?

You are. The Federal Law does specify this moment – the trucker will need to get paid for the provided services and solutions. Furthermore, it is in your best interest to fully pay the trucker to begin with. In case you will refuse to pay in full, the trucker will have every right to legally hold the car until all the fees are paid in full. Still, if you will encounter any kind of problems or issues, feel free to get in touch with us and we’ll be happy to resolve them.

Do you offer a Military discount? Are there any Military discounts available?

Of course! In fact, we are one of the favored options for the retired military personnel. Get in touch with us and we’ll provide you with all the lowest prices on the market.

What are my payment options upon delivery?

In case you paid for the delivery in full online, using your credit card, you will not have to pay a dime once the car is delivered. However, if you went for the discounted cash price, you will need to pay the trucker in cash or via certified funding. Don’t forget that you cannot use a personal check or your credit card with this option.

Is there a correlation between the cost of shipping and the overall value of the car?

No, neither the current price of the car or its original value have an impact on the shipping rates. We are taking into consideration a plethora of different factors when figuring out the overall shipping costs. Check out our FAQ to learn more about it.

What about the refund process?

The refund depends on the status of the order you placed:

The order was not dispatched
In case your order hasn’t been assigned for loading (dispatched that is), you are 100% eligible for a refund.

The order was dispatched
In case your order has been assigned for loading (dispatched that is), you will get a partial refund – minus the service fee.
You will get an email notification once your order is loaded. This is when we’ve already made a reservation for your car. Hence, because of the rendered services, you will get a partial refund only.

Will get a price reduction for shipping several cars?

You will. The amount of discount will depend on how many cars you need to ship. In order for you to qualify for the price reduction, you will need all of them to be shipped on the same truck and to the same destination as well. Get in touch with us and we’ll tell you what kind of discount you are going to get.

Will I be able to pay a trucker using personal check or credit card?

You won’t. In case you opt for our discounted cash price and choose to pay most of the expenses upon delivery in order to get a discount, you will need to pay the driver in cash or via certified funds. These may include money orders of cashiers checks. The truckers don’t accept credit cards since they are unable to process them.

Will I be able to ship personal items in my vehicle?

Whenever your shipment takes place on land:
Our service allows you to have up to a single piece of luggage for free – it may include a bag or a suitacase, up to 100lb. and you’ll need to place it in the cargo area or the trunk only.

Whenever your shipment takes place on sea:
In this case your car will need to be entirely empty of any kind of personal belongings, with the exception of any factory installed gear. Otherwise, the port is likely to reject it.

Will the car be insured during the transportation?

Whenever your shipment takes place on land:
The Inland Marine Cargo Insurance policy that may consist of up to $100, 000 is delivered by the motor carrier, which will be transporting your car, subject to certain exceptions.

Whenever your shipment takes place on sea:
All of the marine shipments are going to rely on the conditions and terms of the oceanic carrier. This transported will assume limited liability for possible damages, so it is vital that you go over the conditions and terms and make for an added insurance before shipping, should you believe that it’s necessary.

Are personal belongings in the vehicle insured?

Personal belongings in the vehicle are not included in the carrier’s cargo insurance option.

What should I do in case my vehicle was damaged during shipping?

Upon delivery, make sure you inspect the car and, in case there are any kind of damages, make sure you:

  • Mark those damages on the Vehicle Condition report and Bill of Lading first
  • Make sure you get a copy of Bill of Lading from the responsible trucker
  • Make sure you take pictures of any damages – if possible, on the site
  • Get in touch with Shipaa in order to acquire trucker Certificate of Insurance
  • Make sure you file a legal claim

What kind of insurance is used when my car is being transported?

Whenever your shipment takes place on land:
The Inland Marine Cargo Insurance policy that may consist of up to $100, 000 is delivered by the motor carrier, which will be transporting your car, subject to certain exceptions.

Whenever your shipment takes place on sea:
All of the marine shipments are going to rely on the conditions and terms of the oceanic carrier. This transported will assume limited liability for possible damages, so it is vital that you go over the conditions and terms and make for an added insurance before shipping, should you believe that it’s necessary.

Will I need to pay a deductible?

You will not

What if some damage to my vehicle is caused by my personal belongings?

Keep in mind that personal belongings may damage the interior of your vehicle because of the possible shifts triggered by road vibrations. Any kind of interior damages that were caused by personal belongings are not included in the insurance policy of the cargo carrier.

In what manner is the value of my vehicle established in line with the Inland Marine insurance policy?

The value of the vehicle is established in line with the actual cash value of the case at the time of shipping.

Do I need to insure my car in order to transport it?

You don’t. It’s advisable, but not a requirement. You car will get its insurance from the Truckers cargo and liability policies in addition to Shipaa’s own insurance that will protect your vehicle in case the truckers policies will fail to cover valid claims in full.

Date and time of the delivery

The date of delivery is obviously going to depend on the estimated transit time. When your order will be dispatched, you are going to be granted with an estimated date of arrival. However, don’t forget that it’s somewhat challenging to come up with an exact delivery date as well as the time of delivery. There is a variety of factors that will have an impact on that – traffic, weather – you name it.

Delays in delivery
Snow, rain, wind as well as other weather conditions may take place during the transportation process. Of course, in such exceptional cases the delivery may be delayed.

Delivered earlier than planned
Good traffic as well as great weather may result in an early delivery – before the estimated time that is.
In case you are inclined to get a guaranteed date of delivery, make sure you get in touch with our logistics experts and tell them you want to expedite the shipment.
Communicating with the trucker is also important for a successful transportation. You will get their number and they will get yours. In most of the cases, the truckers will get in touch with you several hours in advance in order to provide you with an estimated time of delivery. They will give you one more call when they are near the location of delivery in order to provide you with more accurate information.

The bill of lading and why it’s so important

Vehicle condition records at both pickup and delivery
A bill of lading is a comprehensive list of a transportation of items that is presented in form of a receipt, which is provided by the carrier to the person acquiring the items both at delivery and pickup. It is also referred to as BOL. In terms of cars, it is utilized in order to record any kind of damages that already exist – the external ones that were there before the shipment took place. In addition, all the new damages that may have happened during the shipment are signed into the bill upon delivery. Because of that, this is one of the utmost vital documents for any insurance claims.

The pickup and delivery procedures
Upon pickup

Before you will load the car, you and the trucker both are going to thoroughly inspect the car for any kind of already existing scratches, dents as well as other types of damages. There is an image of the car on the bill of lading. The trucker will mark any kind of already existing damage in the correct places of the picture. It is also advisable to ask the trucker to record the existing mileage of your car. In addition, do not forget to take several pictures both at car pickup and delivery. You and the trucker are both going to sign the document and will have a copy of it. In case you tend to disagree with anything that the trucker is marking, do get in touch with Shipaa in order to get all the aid at the time of the pickup.

Upon delivery
Upon delivery, the trucker will need to allow you to thoroughly inspect your car once more. In case there are any kind of new damages of scratches, dents or something – you HAVE to mark them all on the BOL in the correct places of the picture and also write down the exact descriptions of any new damages. Just like you did at the time of the pickup, you will need to take pictures upon delivery, particularly in case there are any new damages.
Only once you are done with the inspection, both you and the trucker will need to sign the document and get a copy of it for each other. Once you have completed the inspection, if there is a payment due for the transportation, you will need to legally pay the truck driver, even in case there are issues with the car. Insurance claim and transportation payment are totally different kind of charges. Upon delivery, if the trucker is insisting on doing things the other way, please get in touch with Shipaa and we will be happy to help you.

  • You have the right to examine the car upon delivery
  • You have the right to mark on the BOL any problems you will find with your car
  • Once you are done with the inspection, you will still need to pay the trucker the legal fees for transportation. Even if these is a problem with the car. Insurance claim and transportation payment are totally different kind of charges.

While various damages are not expected – they may still occur in one form or the other. In case they did, you will need to fill out the vital document and this will save you plenty of time and efforts by ensuring a successful insurance claim. In case you have any questions or you are concerned about something, feel free to get in touch with Shipaa and our agents will be more than happy to assist you.

Will you be able to guarantee a delivery and pick up date and time?

Actually… we will be! You will only need to figure out if you need to pick up the car at a specific date as well as at a specific time. This will establish the extra costs that will be involved in our guarantees. Get in touch with us in order to get a quote if you need a guaranteed time and date option. Nevertheless, do keep in mind that things happen on the road, so the industry itself does not come armed with guarantees.

Will I need to be present upon pickup as well as delivery?

Both yes and no. While there is no such requirement and you do not need to be there personally, it is advisable to make sure that you have a representative both during the pickup and delivery processes. This representative must be of legal age, of course. Both upon pickup and delivery, the representative will need to examine the car properly and will have to mark any kind of damages on the Bill of Lading prior to signing it. During pickup, you are looking at any kind of existing damages and upon delivery, you are inspecting the car for any new damages as well.

When should I book the order in advance and how far?

It is highly advisable to book at least two weeks prior to the 'First Available Shipping Date.' Because of the ever-changing market conditions, we are only able to accept orders for up to 30 days prior to 'First Available Shipping Date.'

How much gas should there be in the tank of my vehicle?

At least some gasoline needs to be in the tank. Preferably, a quarter of the tank should be filled.

What kind of preparations should I perform in order to get my car ready?

You will need to ensure that the car has a clean exterior in order for the truck driver to be able to inspect it for any existing damages. Do not forget to take out all of your personal belongings. Any kind of loose parts will need to be taken out as well, including luggage, bikes, ski racks, etc.

How will I find out the pickup time as well as date?

Once a truck has been dispatched, we will provide you with an email-notification. There you will find the estimated pickup as well as loading time and will get the number of the truck driver. The trucker in most of the cases will get in touch with you a few hours before the delivery in order to provide you with his approximate arrival time. Upon request, you may also make the most from the extended special arrangements.

Will I require a car registration or title in order to transport it?

All you will require for the transportation are keys and the car itself. In case that someone would try to transport a car that does not belong to them, this would be a pretty big crime and the law enforcement would handle it quickly as well as accordingly. We shipped thousands of cars and never had a problem with anyone trying to steal the car via shipping.

Will I be able to alter my first accessible shipping date?

Yes, you will be able to do so prior to the truck driver dispatching to your order.

What do I need to do in order to prepare my vehicle for transportation?

It would be advisable to clean the car first in order to make any existing damage visible. You will need to remove any kind of personal belongings, particularly the ones that have any value. In case that there were any kind of modifications to the car, such as the roof rack for instance – the one that can be removed, you will need to get rid of it and store it inside the car – on the condition it fits, of course. Furthermore, you could cover the front seats and the floor from the driver side in order to make sure that the truck driver will not get any kind of dirt inside during the loading process. All sorts of automatic tolls devices will need to be removed and you will need to turn off any kind of security devices that could give any trouble to the trucker during the procedures. And, of course, it is advisable to leave ¼ of tank filled with gas in order to make sure that there is enough for both loading and unloading.

What does the Bill of Lading stand for?

The Bill of Lading is one of the crucial documents that are utilized within the entire auto transport industry. It is a legal paper that will establish precisely what car is transported from one location to the other as well as who is transporting it to begin with. It is used to make sure that the condition of the vehicle is well-documented, both before the shipping and once it is shipped. Basically, it will document the condition of the car when the vehicle will be turned over to the trucker and then again, once it will be turned over to the owner of the car. The bill is like a contract between the owner of the car and the truck driver – it even includes all of the terms of the agreement that was made between the, It also functions as a receipt for the transportation process in general. Even though the owner of the vehicle does not necessarily need to be there when the vehicle is turned over to the trucker or when it is finally shipped, it is still advisable to have a representative who reached 18 years of age – he will need to sign the bill, since it is an invaluable document for the whole transaction.

Will I be able to drop my car off or pick it up somewhere?

You will not. Shipaa only provides the door-to-door transportation that does imply no drop offs or picking up cars from the terminals. In some of the cases the clients will have to meet a truck driver close by the location of delivery in case the road is narrow or there are trees that are hanging down low. However, even in cases like this, the truck driver will get as close to the location as it is feasible. In case you are residing in some sort of countryside that is largely accessible, but there is way to meet the trucker closer to the metropolitan area, this will surely reduce the price of transportation. It is by no means a requirement – merely an option you could benefit from, should you choose.

What does Terminal-to-Terminal transportation stand for?

Terminal-to-Terminals implies that the client will need to drop off the car at a terminal that is located near the pickup location and then will need to pick it up at a terminal near the location of delivery. This type of transportation generally requires twice as much time as Door-to-Door shipping, since the car will need to wait at one or even several terminal locations up till there are ample cars to fill the truck out. Furthermore, there is also a risk of new damages as the car will be moved on and off the truck. However, with door-to-door shipping the very same truck and the very same trucker will pick the car up and will deliver it. Shipaa offers strictly door-to-door services. In case you are residing in some sort of countryside that is largely accessible, but there is way to meet the trucker closer to the metropolitan area, this will surely reduce the price of transportation.

Will I be able to acquire a quote without the exact address?

You will be. You just need to provide us with the most accurate description you got. In case you have at least a zip code of the location, make sure you use that. In case you only know the city, we are going to be able to calculate a quote that way, too. Furthermore, you may used the major city nearby the shipment location in order to get a pretty good idea of a quote as well.

What does Door-to-Door transportation stand for?

This does imply that the trucker will pick the car up and will drop it off as close to your house as is possible. Of course, some of the cities may have certain limitations on larger trucks and will prohibit them from entering residential blocks. The transport trucks are huge and will need a ton of room for movement, so if you have narrow streets, trees that are hanging low, tighter turns or spend bumps, the trucker will ask you to meet him as close as possible to your location – at a parking lot of a larger store for instance. In case such a need will arise, you will get a phone call from the truck driver beforehand.

Is there a way to track my car while it is in route?

You will be able to track its movements via phone or email during business hours without a problem.

What does the top load stand for?

Generally, auto transport trailer will have 2 decks or levels. Hence, top load will safeguard your car from any kind of possible fluid leaks from other cars that may be situated above it. In addition, there is less chance for smaller rock chips to take place during the transportation. Some of the cars will typically be placed on the top and others – down below. Of course, you can always ask for the top load option. However, in most of the cases this will require rearranging the entire stack and you will therefore need to pay an additional fee for the service. Don’t worry – you will get a full refund in case that this service is impossible to perform. Keep in mind that a trailer with only one level will be deemed as top load as well, since there is no other car above yours to begin with.

What are the main differences between enclosed and open transport options?

The most generally occurring type of car shipping is open transport. However, in this case the vehicle will be exposed to various outside factors – dust, sun, rain, snow, etc. Still, it is a very secure way of transportation. Open trailers deliver new vehicles to the dealers. With open car transport you will have the option of requesting the top load for additional safety. Enclosed transport is nevertheless often preferred for owners of collector vehicles and used for different luxurious car. In this case the car will not be exposed to the weather elements and any other outside factors.

What kind of truck will be transporting my vehicle?

This does depend on the type of shipping you are going to go with. It can be an enclosed or an open trailer that will be hauling numerous cars.

What types of car transportation do you provide?

Shipaa offers both enclosed and open car transportation services.

Will I be able to transport a vehicle that does not run?

Of course. Even the cars that will not start can be transported – they will need more time for the pickup though and will cost you a little extra, since most of the truck drivers will not want them. We are going to make sure that there is a truck with a winch to pick up your vehicle.

Is shipping an oversized or a modified car an option?

Sure it is. But you will need to customize a quote. We are offering a standard price online and our calculator takes factory versions into consideration.

Will I be able to transport any furniture in the vehicle?

You will not. Personal belongings are not covered by the insurance throughout transportation and our carriers are not certified to ship household items.

Will I be able to transport a car with lower ground clearance?

You will be. Yet, any car with clearance that is lower than 4 inches is probably going to require to be transported on a special enclosed trailer that is equipped with a lift-gate. An open trailer simply will not be an option, as the vehicle will bottom-out the uneven ramps.

Is there a way to ship a car with a roof rack?

There is. In case that this roof rack is removable and will fit inside the car (back seat or trunk), you will not need to pay any additional fees for it. All you need to do is remove the rack prior to the pickup. If it will not be removed that easily, just contact us and we will tell you how much extra, if any, you will have to pay for it. The overall cost largely depends on the height of the car with the roof rack. The higher the rack – the more you will have to pay, since it will take more space in the truck where any additional space costs extra.

Will I be able to transport a motorcycle?

Yes, you will. Get in touch with us in order to get a quote.

Is there a way to transport a vehicle from a car auction?

There is. We are constantly shipping vehicles from different sorts of auctions and have plenty of experience at that. Every auction does have its own requirements to release the car and we are going to get all the info from them, once you will place the order. However, you must make sure that the car is fully paid and ready for being released from the auction. In addition, keep in mind that if a car is booked as functioning, but in reality it is not, you will need to pay extra as the original truck driver will not be able to place the inoperable car on his truck to begin with.

Will I be able to transport a golf cart?

Yes, you will. Just get in touch with Shipaa in order to acquire a customized quote.

Will I be able to transport a vehicle from a storage facility?

You will be. Keep in mind that you will need to settle the storage facility bill before the pickup process, since this may cause an issue – a fairly common one for the storage facilities as well. In addition, keep in mind that if a car is booked as functioning, but in reality it is not, you will need to pay extra as the original truck driver will not be able to place the inoperable car on his truck to begin with.

Is it possible to ship collector vehicles?

It is and we advise you to go with the enclosed vehicle option.

Is there a way to transport an RV or a Trailer?

Shipaa does not ship trailers, campers or RVs.

Are you providing Terminal-to-Terminal transportation as well?

We are not. Shipaa offers only door-to-door services that are much faster as well as not all that much more expensive. In case you are residing in some sort of countryside that is largely accessible, but there is way to meet the trucker closer to the metropolitan area, this will surely reduce the price of transportation.

Will I be able to transport a boat?

You will not – unfortunately, Shipaa is not shipping boats or any other types of personal watercrafts – even in the event they are placed on trailers.

Will I be able to transport a car with oversize tires and/or a lift kit?

You will be. But you will need to provide us with all the info regarding the modifications while you are placing an order. Our standard prices are calculated in line with the standard factory condition, so you will need to pay extra for any additions. In case you have a modified car, it is best to get in touch with us over the phone in order to get the most accurate price.

Will I be able to benefit from international transportation?

While we are unable to ship in or from international locations, we are able to transport the vehicle to or from a U.S. Port.

Will I be able to transport an ATV?

You will be. You can ship both ATVs as well as the smaller off-road vehicles. Get in touch with us in order to get a custom quote.

Will I be able to ship a vehicle to or from a port in U.S.?

You will be, but in most of the cases this will cost a bit extra in order to cover the price of all the permits to pickup or drop off the car in a port.

What does the first available shipping date stand for?

This is when your car will be ready for the pickup. Nevertheless, it may not be the precise pick up date as well. It largely depends on the overall availability of the truck during that time and while we will be assigning a truck that will load your car on that date, it may also take place a few days later. In case we can’t load the car on that day, we will be able to do so within up to 5 business days from the first available shipping date.

Does Shipaa stand for being a broker or a carrier?

Shippa is a completely certified Transport Management Company. In compliance with the Federal Motor Carrier Safety Administration (FMCSA), we have managed to build an entire network of insured as well as licensed car carries to ship your car properly.

Are carriers and brokers any different?

Carrier only functions as a truck operator – he is scheduling shipments through the brokers and only serves a couple of routes. However, a broker does have an entire network of car carries that are operating around the whole country. Generally, a broker will provide you with lower rates, due to the fact that they will have several carriers ready to compete for transporting your car. In addition to that, the brokers are able to verify the federal licenses and insurances in order to make sure that the car is being shipped in line with all of the necessary legal standards. Shippa is both a certified broker and a certified carrier!

Am I going to get a car shipping contract?

Once you place an order with Shipaa, you are going to agree to our Conditions and Terms – this is our transaction contract.

Are you offering door-to-door services?

We are. The truck drivers are going to puck your car up and deliver it as close to your house as it is possible. In certain cases, customized arrangements will need to be made, as some of the cities do not allow for the transport trucks to enter their premises.

Is there a way to find reviews of your service?

Of course, there is, since we are a highly rated company on numerous transport review resources. Check out or official reviews page in order to learn more from our real clients and their transportation experiences. Furthermore, you can take a closer look at the various independent resources that will also provide you with reliable information on the matter.

What does operable or inoperable car stand for?

In order for the car to be deemed as operable, it needs to be able to drive both forward and reverse. In case this is not possible, the car will be considered inoperable. Generally, in case a car can be operated and driven both on and off the truck without any additional assistance from the truck driver, it is an operable car. However, in case the truck driver will need to winch or push the car onto the truck, it will be deemed as inoperable and you will therefore need to pay extra for the additional services. Not all of the transport trucks will be able to accommodate inoperable cars, so the pickup process could take a while longer.

Is there a need for the license plates on a car in order to transport it?

No, all we need is the car itself and the keys.

Why do you require the year of the car?

The thing is – some of the more popular cars have been on the market for quite a while now – decades, no less and we are going to ship both new and older modifications of these vehicles. However, older vehicles often weight a whole lot more than their new versions and weight is a huge factor when it comes to the price of transportation.

Will I be able to make an order in case I do now know the address?

This depends on a number of factors. In order to place such an order on the net, we are going to require both pickup and delivery locations. In case you will be ordering via phone, we are going to be able to enter all of the details that you are aware of at the booking time and will perform necessary updates before the pickup itself.

What vehicles are you transporting?

Shipaa is transporting all basic kinds of cars, including SUVs, sedans, minivans, pickup trucks as well as standard passenger or cargo vans.

Do you agree to ship your car with Shipaa?

We are always available by phone +13053070066 or FB messenger. Submit a request