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Frequently asked Questions

We will start looking for trucks as soon as we get the order. Usually it doesn’t take more than 1 working day. Don’t worry – you’ll get the best one available. The driver will call you beforehand to go over the details.

You can pay online – we are accepting most of the credit cards. If you’re paying with cash, you will need to leave a deposit – its amount depends on the distance of your delivery.

Sure. Call us if you want to get your car at a certain time - +1305307006

Transportation depends on a number of factors:
Type of vehicle: its size and weight.
Its condition: working (the car will start) or not working (the car won’t start);
Type of trailer: open or closed;
Distance / mileage: number of miles between the points A and B;
Location: city or countryside
Modifications: lowered, raised, big tires, spoilers, etc.;
Season: discounts, promotions and fluctuations in demand.

We highly recommend Door to Door car transportation due to its convenience. If you have plenty of things and a tight schedule, get your car delivered to your very doorstep without any trouble. The appointed driver will take it as close to your house as possible.

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Cost, Payment & Cancellation Policy

What are my payment options? Is there a way to pay for the shipment in full using my credit card? What will it cost me to ship the vehicle? What are the payment options for my vehicle transport? For how long is a quoted price available?

Insurance & Personal Items

Will I be able to ship personal items in my vehicle? Will the car be insured during the transportation? Are personal belongings in the vehicle insured? What should I do in case my vehicle was damaged during shipping? What kind of insurance is used when my car is being transported?

Pickup & Delivery

Date and time of the delivery The bill of lading and why it’s so important Will you be able to guarantee a delivery and pick up date and time? When should I book the order in advance and how far? How much gas should there be in the tank of my vehicle?

Types of Car Shipping Services

What does Door-to-Door transportation stand for? Is there a way to track my car while it is in route? What does the top load stand for? What are the main differences between enclosed and open transport options? What kind of truck will be transporting my vehicle?

Useful Information

What does the first available shipping date stand for? Does Shipaa stand for being a broker or a carrier? Are carriers and brokers any different? Am I going to get a car shipping contract? Are you offering door-to-door services?

Do you agree to ship your car with Shipaa?

We are always available by phone +13053070066 or FB messenger. Submit a request